Archive for the ‘College Quality’ Category

Improving Graduation Rates Through Continuous Improvement

Wednesday, September 1st, 2010

Recently, there have been several reports on graduation rates. One of these is the publication “The College Completion Agenda 2010 Progress Report”published by the College Board. It indicates that the percent of young adults  (age 25-34)who have earned an associate’s degree or higher is 41.6%.  Compared to other countries, with this statistic,  the U.S. is  ranked 12th among 36 nations and Canada is ranked 1st. At one point in time the U.S. was ranked 1st and the goal is to be there again– in order to continue to have a growth economy.  To a certain extent, the continuation of the current recession with the high unemployment rate around 10% is due to employers needing more-educated employees.  Not so long ago, a high school graduate could easily work at a good-paying job for the automotive industry.  Thus, the need for most employees to have earned at least an  associate’s degree has occurred in a fairly short time period. 

 The Lumina Foundation has established that the U.S. must strive for a 60 percent attainment rate of an Associate Degree or higher of the current traditional- age college students population, 50% higher than it is today.

Both the College Board report and the Chronicle of Higher Education Almanac Issue 2010-11 (published August 27, 2010)  indicate that in the past 10 years, despite all the conversations, that this percent has stayed at the same level. For example, the College Board report indicated that the percent of 25 to 34 year olds with an associate’s degree or higher in 2008 was 41.6% compared to 38.1% in 2000, a 3.5% increase.   This is more evidence that the general population is just starting to address the need for a higher rate of college graduates.

In addition, according to the College Board report, only 67% of high school graduates enroll in a college immediately after high school. Of those that enroll, 28% need to take remedial classes, indicating a lack of preparation for college. In addition, students have a higher burden of financial aid due to the increase in tuition that is significantly above the inflation rate. According to the Chronicle report, the average debt for associate degree graduates is $10,000 and for bachelor’s degree graduates is $20,000.  Among bachelor degree graduates only one-third have no debt and10% have a debt of $40,000 or more.

 If we are really striving for 60% of this population to have a college degree in 10-15 years, we need to be knowledgable about the characteristics of a student population especially as they enter their freshman year. My Veenstra Model for student success  provides nine factors for student success.  This model can provide a framework for an assessment, based on educational research. The  importance of these factors will vary from campus to campus.  Then  once there is  an assessment, strategies for a student-focused culture that encourages learning and student success must be implemented.  By continually re-evaluating the successes and failures of a strategy,  student retention and graduation rates will improve. By looking at the institution’s goals, the leaders of the college can INNOVATE and  COLLABORATE both for the success of students and collaboration of the faculty and staff to engage students. Research has shown that faculty and staff engagement with students is extremely important.  In addition financial aid contributes to the overall picture of student success and policies for student financial aid must support continuous improvement in graduation rates.

Delighting the customer

Friday, August 13th, 2010

Sometimes, it is the personal experiences that relate to improving educational excellence for students.  We ordered a laptop for our son’s upcoming college year.  The search was narrowed to HP and Dell.  Initially we ordered an HP laptop. as a custom order.  When I found out that it would not arrive until August 24th or so, and it had to go through customs because it was being assembled in China,  we cancelled the order and  ordered a Dell this past Monday.  It was scheduled to arrive the 17th.

To our surprise and delight, it arrived this morning, the 4th day after we ordered it.  For a custom order,  this is exciting service.  And it came with the battery charged!

What if we could delight college’s students with improved scheduling processes and improved academic processes ? More on this in later blogs

Cindy

Graduation Rates

Wednesday, April 7th, 2010

The National Center for Education Statistics has released the latest statistics on college graduation rates.  The national college graduation rate  is about the same as it has been in the past several years– 36% for 4 years and 57% in 6 years. This is despite more student aid.   How can this be?

There are a number of factors contributing to the low graduation rate. Students are not as prepared as they should be. It is estimated that 1/4 to 1/3 of the college students need to take remedial courses.   It has been shown that students who have a strong commitment to a career are more likely to persist in college. Too many high schools (and community colleges) are not providing adequate career planning.   

In addition, colleges often do not organize their course schedules  to be more accommodating to students’ lives.  This leads to scheduling problems– as a result, students need to attend more semesters, increasing the time commitment to college and the total cost.

The first semester of college is extremely important. The initial impression counts.  Research has shown that placement into the right courses is important for continued academic success.  In additon, students who have  professors who are perceived as fair and supportive  tend to persist at a higher rate.  A positive learning-focused culture throughout the college experience matters.    Especially for STEM majors,  more activities that excite students about STEM learning lead to higher graduation  rates.

Often colleges can do better.  Colleges that are  more data-driven with the use of student surveys tend to see increasing graduation rates.  

Often the 6-year graduation rate is quoted. But most parents expect their children to graduate in 4 years.  More effort is needed to significantly increase the 4 year graduation rate of 36%. If each college used Plan-Do-Study-Act consistently year after year, we would see a significant improvment.

It can be done!!

Cindy

Source: Chronicle of Higher Education, “Education Dept. Data Show Rise in Enrollment and  Student Aid but Flat Graduation Rates” by Ashley Marchand, , April, 6, 2010.

New Publication on STEM

Wednesday, March 17th, 2010

Veenstra and Associates has a new publication on STEM retention,  The Diversity of STEM Majors and a Strategy for Improved STEM Retention

I was interested in how the interest in engineering among entering college freshmen compared to interest in STEM in general. This report discusses this topic and suggests a strategy for STEM retention based on my research.

Diversity-of-STEM- Major_Page_01

http://veenstraconsulting.com/docs/Diversity-of-STEM-Majors.pdf

 Best

Cindy

April 5th in Ann Arbor–”Success Patterns for Engineers from Middle School Through College”

Tuesday, March 9th, 2010

We talk a lot about recruiting students into engineering!  We talk even more about helping students be successful. What are the successful patterns for helping a student become excited about an engineering career and to be prepared as a freshman at a leading engineering college?

I will discuss this topic at the next ASQ Ann Arbor Section meeting on April 5th at Cleary University, on Plymouth Rd, Ann Arbor (Plymouth and Green Rds)  from 6pm to 7:30 pm.  Refreshments will be served at 5:30pm. http://www.asq1010.org/apr10events.html

Much of the discussion will be based on my research and knowledge gained from being involved with the ASQ Education Division and ASEE and recent research conducted by the National Academy  of Engineering.

This interactive presentation is intended for quality professionals and  educators,  and parents who would like their children to consider an engineering career.   Based on an ASQ survey, I will discuss the important role that parents can have in helping their children consider an engineering career.  I will also discuss leading extracurricular activities related to engineering and science. (check out my K12 links page http://www.veenstraconsulting.com/links.php)  Only about 10% of the high school graduates in Michigan are prepared to take Calculus in college, one of the 1st semester courses in engineering.  What can parents do to turn this around in general and help their children to be academically prepared for engineering college?  Suggestions will be made  with time for discussion.

 Hope to see you there!

Quality Approaches in Higher Education

Monday, March 1st, 2010

The ASQ Education Division has just published its augural issue of Quality Approaches in Higher Education (QAHE), an online supplement to the ASQ Journal for Quality and Participation. The new journal is peer-reviewed and the first ASQ peer-reviewed publication on issues related to quality in higher education.    The inaugural issue is available at  http://tinyurl.com/ylfo62g

Update 8/13/10: The journal’s website is http://www.asq.org/edu/quality-information/journals/

Quality Approaches in Higher Education is designed to engage the higher education community and the ASQ Education Division membership in a discussion on topics related to improving quality in higher education and identifying best practices in higher education and to expand the literature specific to quality in higher education topics. The Call for articles and Author Guidelines are available in this issue.

As an associate editor, I am excited about this effort, that has been about 6 months in the making.  I hope it generates discussions on the blending of the quality tools, disciplines and quality management ideas with the issues of improving higher education. 

Higher Education is at a cross-road. Will it improve and will we be able to meet Lumina’s Big Goal (see issue) of 60% of 18 to 25 year-olds earning a high quality college degree?   Or will fewer students complete college?  I hope it is the first choice!  Many jobs today require a college degree. 

 A college degree = a better job,  and a higher standard of living 

Yet for many students, it is difficult getting through college. We can make the processes easier using many of the quality tools. But we need to understand better how students learn (thus the importance of Centers of Teaching and Learning).  We need to identify best practices for student success.  We need to understand better how and which technology helps engage students with other students and the professor in the college classroom and how to teach better . We need to get to identifying student learning goals and metrics and being data-driven for continuous improvement.  We need to recognize the role of  six sigma and Baldrige type approaches in the cost-effective operation of our colleges and universities (and reduce tuition). We need to enable students to grow as a whole person, be academically successful, graduate on time and become satisfied alumni, who later contribute again to the university.  We hope to have articles on these topics in future issues.

I hope you will read this issue and share in our excitement about the Education Division’s new journal! Let me know your suggestions.

 Best

Cindy

 

Taking Assessment Seriously

Friday, December 4th, 2009

The challenges that higher education is facing are overwhelming–budget problems, society’s need for more graduates, especially in the STEM disciplines; preparation of students  for the knowledge industry in a global environment, external pressures for quality assurance and accountability, inadequate financial aid for students leading to less access,  inadequate K12 preparation of many students and the need for more higher education research.

In the Quality disciplines, we talk about the need to be data-driven, to practice Deming/Skewhart’s PDSA (Plan, Do, Study, Act), to provide feedback to the system and continuously improve.    The only sure-fire way to address these complex issues of higher education is to develop strategies based on proven assessment techniques.  In October, the National Institute for Learning Outcomes Assessment released a report on a significant survey involving over 1500 higher education institutions, titled “More Than You Think, Less Than We Need: Learning Outcomes Assessment in American Higher Education“  authored by George Kuh and Stanley Ikenberry. The information in this blog is based on the abridged version of the report. (www.learningoutcomesassessment.org)

The survey results tell a story.  Accreditation requirements strongly  influence the amount of assessment.  In a list of uses for assessment, higher education institutions gave the most priority to “Institutional self-study for accreditation”.  Measures of  a continuous improvement culture such as  ”Improving instructional performance” and “modifying academic support services” were in the middle of this list. In identifying the importance of assessment, the survey looked at the number of staff members that were charged with assessment responsibilities.  It was reported that  “almost half (47%) of doctoral institutions reported having one or more staff, while only one-fifth (19%) of community colleges and other associate-degree-granting schools had at least one person focused on outcomes assessment.”  Less than 10% of the institutions reported 5 or more staff in this role.  Obviously, part of the story is the lack of priority being given to staff resources to conduct assessments.  Of course, faculty are responsible for learning outcome assessment in their classrooms; at the same time, it seems that  staff resources need to be dedicated to assessment and continuous improvement.

If we are to use assessment and other research to improve the learning processes of students, a culture of using assessments, both institutional and in the classroom must be adopted.  This report recommends that

  1. College and University Presidents and other academic leaders “must make quality assurance an instititional priority”
  2. Governing board members ”must ensure their institution has a system of academic quality control”
  3. Faculty need to be involved with the collection of data about student learning.
  4. Institutional research personnel can contribute to this effort by focusing on areas of assessment that are important to the educational institution and provide reports that “determine whether changes in teaching and learning approaches have had the desired effects”
  5. Student affairs staff can use assessment to help “inform student affairs practice” and be an active participant in the discussions on campus assessment and subsequent institutional actions.
  6. Finally, prospective students and parents “should ask to see learning outcomes information” 

All these recommendations are appropriate.  If we are to adequately address the current challenges of higher education, we must consider a more focused effort for a continuous improvement and quality-oriented culture. This includes using more assessment and education research to inform the practices of teaching,  learning and student support.  In addition, a completed feed back loop to determine if the changes in the teaching/learning process provide the expected improvement are needed.  Higher Education does not need to reinvent the processes of continuous improvement. Many are already out there, in use and very successful. What is needed is a more integrated institutional  dialogue and commitment to a continuous improvement culture and assessment as in being suggested in the recommendations of this report.  Such an effort will help lead to more effective institutional strategies for addressing the current higher education challenges.   

 

Cindy

New image of engineering for girls

Tuesday, December 1st, 2009

Today’s ASEE First Bell reported on the joint project of  WGBH and NAE to produce a website that changes the image of engineering careers to that of being an exciting and fulfilling career for women.  Recent research has shown that women students in engineering are graduating with an engineering degree at about the same rate as men.  The problem is that women have not been entering the freshman classes and there are few transfers into engineering.  Only about 20% of the new freshmen in engineering are women.  With a shortage of engineers expected in the workforce, attracting high school girls to engineering college  has been an issue of high prioirty in engineering education.

A 21st century image of engineering colleges and engineering careers  is needed that is inclusive of women and minorities.  Many engineering companies have been inclusive for a number of years and have complained about the lack of women and minority engineering graduates.  The problem as currently identified is that K12 students were not seeing engineering as an attractive career.  For girls, this included a lack of  role models for engineering. With the new WGBH and NAE supported website for high school girls, Engineer Your Life (http://www.engineeryourlife.org/)  the image of engineering that is inclusive of successful women engineers is more evident than ever. In addition, the website for middle-school girls includes profiles of successful women engineers. (http://www.engineergirl.org)

Encourage your daughters, nieces and friends to look at these websites.

Cindy

New ideas on University Leadership

Monday, November 16th, 2009

In the current Time Magazine, President Gee of Ohio State University is being recognized for his leadership. (“The Big Man on Campus”, p. 44, Nov. 23, 2009)

In the article, Pres. Gee is reported as recognizing that “change is the whole ball game”; that “higher education has become too expensive”; and that ”Departments fail to colloborate”.   And most important, that ” The tenure system too often rewards useless publication over real-world impact. ‘We crush the enthusiasm out of our young faculty, says Gee’ ”

When the recession hit this past year, many colleges and universities continued to raise tuition as if it was “business as usual”.  It is not, and many families are being challenged by the high cost of college.  Pres. Gee has managed to hold tuition at the same rate –this is a major accomplishment.  In addition he recognizes the strength of community colleges and is calling for a partnership with them to enable students to transfer to OSU from a community college and earn their Bachelors degree. In many states, this transfer is more difficult than it should be and discourages students from enrolling.  With more families being challenged by the high cost of higher education, the community colleges’ enrollment has skyrocketed.  In the next year, the higher education community will need to put more thought and resources  into helping community college students successfully transition to the research universities.

 Pres. Gee’s effort at streamlining the College of Arts and Sciences is an example of an effort by a university to change its organization,  and as a result have a leaner process that promotes both more collaboration and  student success.  This change may even have the consequence of leading to a higher rate of student retention. 

Pres. Gee has talked in recent months and in this article about the criteria for tenure and how it needs to change.  Of course, the criteria for tenure includes the three categories of accomplishment: research, teaching and service .  It is well-recognzed that in large research universities like OSU, these three categories are not equal;  that the faculty tenure committee tends to place much higher weight on research, and much less on teaching and service.  At all research universities, teaching and service to the community DO NEED more emphasis if there is to be  increased student engagement and retention and outreach to the community.   In interpreting Pres. Gee’s comments, it seems that he is advocating  for more emphasis on quality of research (and less emphasis on the number of research papers as a measurable quantity) and communicating the impact of this research to  industry and the community.  He has also talked about connecting with the community and the real need for universities to help their local region improve their economy.  This is all very refreshing to hear!  

Cindy

Evidence-based Policies for Student Retention

Sunday, August 30th, 2009

I was reviewing some past research and came across this quote from  Equity and Excellence in Higher Education by Bowen, Kurzweil and Tobin:

” Poorly conceived and poorly executed programs driven principally by ideology or by partisan political agendas can do no little harm…Finding  the right policies is difficult, and there is generally no way of being sure what is the best approach. Careful analysis and a willingness to change directions in the face of evidence are essential. It is not enough to want to do the right thing. “ 

This is so true. Sometimes we get caught up in the latest student retention policy innovation/ trend and assume it applies to our college or university.  The best approach is an evidence-based approach (also good engineering analysis)–that of checking out the hypothesis with data and a good statistical analysis/ assessment. 

Cindy